- Legal Information
Organisation Name: Clearance with Care Ltd
Legal Status: Private Limited Company
Registered Office Address:
Rural Innovation Centre
Unit 169, Avenue H
Stoneleigh Park
Kenilworth
CV8 2LG
Email: info@clearancewithcare.co.uk
- Privacy & Data Protection Policy
Clearance with Care Ltd is committed to protecting personal data and handling information lawfully, fairly, and transparently.
We process personal data in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
What information we collect
We may collect personal information when you:
- contact us via the website, phone, or email
- request a quote or make an enquiry
- purchase services or goods
This may include:
- name, address, email, and telephone number
- property-related information relevant to the work requested
- billing and payment information
How information is used
Information is used to:
- respond to enquiries and provide quotes
- deliver practical clearance, cleaning, or environmental services
- process payments and invoices
- meet legal, health and safety, and safeguarding obligations
We do not sell personal data.
Data storage and retention
Data is stored securely and accessed only by authorised personnel. Information is retained only for as long as necessary for operational, legal, and insurance purposes.
Sharing information
Information may be shared where:
- required to deliver the service
- required by law (e.g. safeguarding or health and safety concerns)
- necessary for insurance or regulatory compliance
Your rights
You have the right to request access to, correction of, or deletion of your personal data, subject to legal limitations.
- Cookies Policy
Our website uses cookies to:
- ensure core website functionality
- support enquiry and booking processes
- collect anonymised website analytics
You can manage or disable cookies via your browser settings. Disabling cookies may affect website functionality.
- Safeguarding Statement
Clearance with Care Ltd recognises that some individuals we work with may be vulnerable or experiencing distress.
We are committed to:
- working respectfully and professionally
- acting where there are concerns about safety or serious harm
- raising safeguarding concerns with appropriate services where required
Confidentiality and safeguarding
Confidentiality is respected. However, information may be shared without consent where:
- there is a risk of serious harm
- safeguarding concerns are identified
- we are legally required to do so
Clearance with Care Ltd does not provide therapeutic or clinical services.
- Website Terms & Professional Boundaries
Nature of service
Clearance with Care Ltd provides practical, environmental, and property-related services, including clearance, cleaning, and associated support.
We do not provide:
- therapy
- counselling
- mental health treatment
- crisis intervention
Not a crisis service
Clearance with Care Ltd is not a crisis or emergency service.
If there is immediate risk to life or safety, emergency services must be contacted.
Services and quotes
- All services are subject to availability, access, and safety considerations
- Quotes are based on information provided and may change following site assessment
- Acceptance of work is at the company’s discretion
Limitation of responsibility
While we work respectfully and carefully, Clearance with Care Ltd is not responsible for:
- emotional or psychological outcomes
- decisions made by clients or third parties
- delays caused by access, safety, or external agencies
- Online Shop / Services – Refunds & Returns Policy
Digital products
Any digital materials provided are non-refundable unless faulty or inaccessible.
Physical products
Physical items must be returned unused and in original condition within 14 days of receipt. Return postage is the responsibility of the purchaser unless the item is faulty.
Services
Payments for services are subject to cancellation terms provided at the point of booking or within the service agreement.
Faulty items or issues
Faulty items or service concerns should be raised promptly and will be addressed in line with consumer law.
- Intellectual Property
All website content, branding, text, images, and materials are the intellectual property of Clearance with Care Ltd unless otherwise stated. Content may not be copied or reproduced without permission.
- Governing Law
These terms are governed by the laws of England and Wales.